jilbay believes that gaming should always be fun, safe, and within your control. We're committed to giving every Filipino player the tools, information, and support they need to keep their gaming experience healthy and enjoyable — for the long haul.
Responsible gaming isn't just a checkbox for us — it's woven into how jilbay operates every single day. Here's what we actively do to protect our players.
Every jilbay account goes through mandatory age verification before any real-money play is allowed. We require a valid Philippine government-issued ID — no exceptions. If you're under 21, you cannot play on jilbay. Period.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period — a deliberate friction to protect you from impulsive decisions.
Need a break? jilbay's self-exclusion tool lets you lock your account for 30 days, 90 days, 6 months, 1 year, or permanently. During exclusion, you cannot log in, deposit, or receive promotional communications from jilbay.
jilbay sends in-session notifications when you've been playing for an extended period. You can also set custom session time limits in your account settings so the platform reminds you to take a break at your chosen interval.
Our reality check feature shows you a summary of your session — time played, net result, and total wagered — at regular intervals you choose. Staying informed about your activity is one of the most effective ways to stay in control.
Our support team is available around the clock via live chat and email. If you reach out about a gambling concern, our trained agents will listen without judgment and can connect you with professional support resources in the Philippines.
Problem gambling can creep up on anyone — even players who started out just looking for a bit of entertainment. jilbay encourages all players to regularly ask themselves these questions. If you answer "yes" to three or more, it may be time to use our self-exclusion tools or seek support.
Do you find yourself spending more money on gambling than you originally planned?
Have you ever borrowed money or sold something to fund your gambling?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you lied to family members or friends about how much time or money you spend gambling?
Do you gamble to escape problems, stress, or negative feelings like loneliness or depression?
After losing, do you feel a strong urge to return as soon as possible to win back your losses?
Has gambling ever caused you to miss work, school, or important family commitments?
Understanding where the line is can help you stay on the right side of it. Here's a quick comparison to keep in mind every time you log in to jilbay.
jilbay puts the controls directly in your hands. All of these tools are available free of charge inside your account settings — no need to contact support to activate them.
Cap how much you can deposit per day, week, or month in Philippine Peso (₱). Reductions apply instantly; increases take 7 days to activate.
Set a maximum net loss threshold over a chosen period. Once reached, your account is automatically paused for the remainder of that period.
Choose how long each gaming session can last. When the timer runs out, jilbay will log you out automatically and prompt you to take a break.
Take a short break of 24 hours, 48 hours, or 7 days without fully self-excluding. Your account is suspended for the chosen period and reactivates automatically.
Lock your jilbay account for 30 days, 90 days, 6 months, 1 year, or permanently. During exclusion, all access, deposits, and marketing are blocked. Contact support to activate.
Review your full gaming history — sessions, wagers, wins, losses, and deposits — at any time from your account dashboard. Transparency is key to staying in control.
Under Philippine gaming regulations, only individuals aged 21 years and above are permitted to participate in casino-style gambling. jilbay takes this requirement seriously and enforces it at every stage of the player journey.
jilbay operates in alignment with the responsible gaming framework set by the Philippine Amusement and Gaming Corporation (PAGCOR). We follow PAGCOR's guidelines on player protection, age verification, and problem gambling prevention to ensure a safe environment for all Filipino players.
If gambling has stopped being fun and started causing problems in your life, reaching out is the bravest thing you can do. jilbay supports the following resources available to Filipino players.
The Philippine Amusement and Gaming Corporation operates a responsible gaming hotline for players who need guidance, referrals, or information about self-exclusion programmes.
The NCMH in Mandaluyong City provides mental health services including counselling for behavioural addictions. Their crisis hotline is available to anyone in the Philippines who needs immediate support.
GA Philippines offers free peer support meetings for people affected by problem gambling, with chapters in Metro Manila, Cebu, Davao, and other major cities across the country.
Our dedicated responsible gaming support agents are available 24/7. Whether you want to activate self-exclusion, set limits, or just talk through your concerns, we're here — no judgment, no pressure. Reach us at [email protected] or via live chat inside your account.
jilbay is here for the long game — and so are you. Use our safety tools, stay within your limits, and enjoy everything jilbay has to offer: slots, bingo, live casino, and more. All in Philippine Peso, all for players 21 and above.
Gambling is addictive. Know when to stop.
Must be 21 years or older to play. If gambling is affecting your life, please use our self-exclusion tools or contact support immediately.